1. Overview

At MULTISTORE (SMC-PRIVATE) LIMITED, we strive to ensure customer satisfaction by providing quality tools and equipment. This Refund Policy outlines the conditions under which refunds or exchanges may be granted.

2. Eligibility for Refunds

You may be eligible for a refund or exchange if:

  • The product is defective or damaged at the time of purchase

  • You received the wrong product

  • The product is unused, in original condition, and returned within the allowed time

3. Non-Refundable Items

Refunds will not be issued in the following cases:

  • Products damaged due to misuse or improper handling

  • Used or worn tools

  • Requests made after the return period

  • Items without proof of purchase

4. Return Timeframe

  • Products must be returned within 3–7 days of purchase

  • Returns requested after this period may not be accepted

5. Refund Process

  • Once the product is inspected and approved, the refund will be processed

  • Refunds may be issued via:

    • Cash (for in-store purchases)

    • Bank transfer or agreed method (if applicable)

6. Exchange Policy

  • Customers may request an exchange instead of a refund, subject to product availability

  • Exchanges are processed after inspection of the returned item

7. Shipping & Delivery Returns

  • Delivery charges (if any) are non-refundable

  • Customers may be responsible for return shipping costs unless the error is on our side

8. Contact Information

For returns or refund requests, please contact:

  • 📞 Phone: +92 317 7207818

  • 📧 Email: shahidtech19@gmail.com

9. Policy Updates

MULTISTORE (SMC-PRIVATE) LIMITED reserves the right to update or modify this policy at any time without prior notice.